Privacy Policy
Last Updated: August 2025
1. Introduction
PDFAxis ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our software, or use any PDFAxis products and services.
By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Personal Information
We may collect information you voluntarily provide, including:
- Name
- Email address
- Billing information
- Company name
- Support requests and communications
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage statistics
- Website interaction data
Product Usage Data
To improve our services, we may collect limited diagnostic and performance data related to software usage.
3. How We Use Information
We use collected information to:
- Provide products and services
- Process payments
- Deliver licenses
- Respond to support requests
- Improve product performance
- Detect fraud and abuse
- Comply with legal obligations
4. AI Features
Certain PDFAxis features utilize artificial intelligence technologies.
Documents submitted through AI-powered features may be processed by third-party AI service providers solely for the purpose of delivering requested functionality.
We do not use customer content to train our proprietary AI models unless explicitly permitted by the user.
5. Data Security
We implement commercially reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
6. Third-Party Services
We may work with third-party providers for:
- Payment processing
- Analytics
- Customer support
- Cloud infrastructure
- AI processing services
These providers only receive information necessary to perform their services.
7. Data Retention
We retain information only as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Withdraw consent
9. Changes to This Policy
We may update this Privacy Policy periodically.
Updates become effective upon posting to this page.